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Knowledgebase : Freezing, Errors and Troubleshooting
You will need to disable any ad-blocking software in your browser. This is how you do it: Firefox: * Click the icon with the three horizontal lines in the top right corner. * Select "Add-ons" from the drop-down menu. * Click "Extensions" in the ...
If you are experiencing any issues with the Android/iOS app, please try these steps: 1. Reboot your WiFi router. 2. Reinstall the app and reboot your device. 3. Test the mobile website www.filmon.com/mobile in your Android or iOS browser app (e.g. C...
In order to check your connection in case of freezing/buffering issues we need you to perform the next steps: 1.www.filmon.com/support/check - This tests your connection to FilmOn and gathers playback-relevant data about your client or browser. After th...
If you are experiencing an issue with FilmOn TV application on iPhone/iPad or Android devices, please try doing the following: * Make sure that you have the latest app installed (you can always check it in your app updates). * Make sure you have the...
If you are experiencing any issues with your laptop/PC/Smart TV, please try the next steps: 1. Reboot your WiFi router. 2. Connect the laptop directly to the router *and* disconnect all other cables connected to any LAN ports (but leave the WAN cable ...
To help us fix errors in specific browsers, we need your help in establishing what these errors are. The screen print below will show you how to get this information: Open FireFox-> on the top left menu select Tools -> Web Developer -> Firebug -> Open Fir...
To help us fix fix any errors ocurring in specific browsers we need your help in establishing what these errors are. The Javascript debug view will display these errors when you experience problems with our website while using Google Chrome. To use Javasc...
If you are experiencing problems with our website while using Internet Explorer 9 or above, the instructions below will show you how to enable the debug console that will help us locate errors causing these problems. Please email us any errors that come u...
To help us fix errors in specific browsers we need your help in establishing what these errors are. The instructions below will show you how to use the Javascript debug view to track any errors that may be causing you problems with our website using Safar...
There are many different causes that can lead to audio/video freezes on channels, some of them are: 1). WIFI. Wifi, which many of our viewers enjoy, has transmission issues like a radio. If the connection isn't great, then the viewing is bad. There is n...
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