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Oct
2
Recordings in the "accepted" status
Posted by Liliya Kutovaya on 02 October 2020 06:50 AM

Dear Subscribers,

 

We have discovered that there is an unexpectedly big recording queue which has caused an issue with recordings being in the "Accepted" status for a long time.

Our technical  team has already taken appropriate measures, the situation will be back to normal during this day.

Sorry for the temporary inconvenience!

 

Best regards,

FilmOn Customer Support Team

 


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Aug
30
Server's Maintenance
Posted by Liliya Kutovaya on 30 August 2020 11:11 AM

Dear Subscribers,

 

We are currently going through the major server's maintenance and recordings can become available for watching with a delay.

Please, be sure, they are not damaged/lost but more time than usual is required in order to make them ready.

 

Thank you for your patience,

FilmOn Customer Support Team


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Apr
20
Current maintenance
Posted by Liliya Kutovaya on 20 April 2018 10:35 AM

Dear Users,

 

Our technical team is performing the scheduled maintenance at the moment. Some channels may be unavailable.  It will be finished in few hours.

Thank you for your patience.

 

Best regards,

FilmOn TV Team

 


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Jan
19
Required information for account/billing queries
Posted by Liliya Kutovaya on 19 January 2018 08:49 AM

Dear Users,

We are getting a big number of incoming emails after the service is back.

In order to let us help with account/billing queries, please, provide the information about your paid FilmOn account and your payment in the ticket/email sent to us.

We will appreciate, if you provide the following:

1.An email associated with your paid FilmOn account

2.Order ID or 4 last digits of the credit card if you choose this type of payment

3.Transaction ID or your PayPal account/email if you paid via PayPal.

 

Thank you in advance,

FilmOn Customer Support

 

 


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Jan
17
Unexpected technical issue.
Posted by Gallina Valchuck on 17 January 2018 06:05 AM

Dear Users!

We sincerely apologize for this great inconvenience.

An implementing of the USA Network has affected our service and we couldn't contact you.

Unfortunately,  it was unexpected. We will be doing our best in order to reply emails in the queue.


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Oct
15
Recordings being in the "accepted" status too long
Posted by Liliya Kutovaya on 15 October 2017 09:11 AM

Dear Users,

 

We sincerely apologize for this inconvenience caused by a huge recording queue
All scheduled programs will be accessible for watching. Our technical team is doing their best to speed up the proccess .

Best regards,

Filmon Customer Support Team

 


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