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Current technical outage with scheduling recordings
Posted by Liliya Kutovaya on 07 March 2021 08:51 AM

Dear Customers,


UPDATED: our technical team has resolved this issue, so further recordings won't be affected. If you have any "failed" recordings, please, delete them.


You can currently experience difficulties with recording programs - they can be in the "accepted" status and not being ready for watching.

Our technical team is already doing their best in order to bring the situation to normal.


Many thanks for your understanding.


Best regards,

FilmOn Customer Support Team

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Information about current technical outage
Posted by Viktor Kutovyy on 28 January 2021 08:44 AM

Dear Customers,

Due to extremely bad weather conditions, some technical issues may occur.

Our Customer Support Team can reply with a delay.

We apologize for the possible temporary inconvenience. 

Our technical team is doing their best in order to provide an uninterrupted viewing.

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Server's Maintenance
Posted by Liliya Kutovaya on 30 August 2020 11:11 AM

Dear Subscribers,


We are currently going through the major server's maintenance and recordings can become available for watching with a delay.

Please, be sure, they are not damaged/lost but more time than usual is required in order to make them ready.


Thank you for your patience,

FilmOn Customer Support Team

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Current maintenance
Posted by Liliya Kutovaya on 20 April 2018 10:35 AM

Dear Users,


Our technical team is performing the scheduled maintenance at the moment. Some channels may be unavailable.  It will be finished in few hours.

Thank you for your patience.


Best regards,

FilmOn TV Team


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Required information for account/billing queries
Posted by Liliya Kutovaya on 19 January 2018 08:49 AM

Dear Users,

We are getting a big number of incoming emails after the service is back.

In order to let us help with account/billing queries, please, provide the information about your paid FilmOn account and your payment in the ticket/email sent to us.

We will appreciate, if you provide the following:

1.An email associated with your paid FilmOn account

2.Order ID or 4 last digits of the credit card if you choose this type of payment

3.Transaction ID or your PayPal account/email if you paid via PayPal.


Thank you in advance,

FilmOn Customer Support



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Unexpected technical issue.
Posted by Gallina Valchuck on 17 January 2018 06:05 AM

Dear Users!

We sincerely apologize for this great inconvenience.

An implementing of the USA Network has affected our service and we couldn't contact you.

Unfortunately,  it was unexpected. We will be doing our best in order to reply emails in the queue.

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