Knowledgebase: Recording
Failed recording. What should I do?
Posted by on 17 December 2013 08:37 PM

If the recording of a scheduled programme has failed, please email or submit a ticket on with the following information:

  1. Channel name
  2. Programme name
  3. Programme date/time
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Comments (2)
Wendy Noble
26 January 2015 01:44 PM
When I try and record it says I have to pay, why?
Liliya Kutovaya
26 January 2015 03:40 PM
Hi Wendy,

Unfortunately we have stopped offering ten free hours of recording space and lowered it to one free hour, as too many people were abusing the system with multiple accounts, thus ruining the service for our paying customers.

If you have been using our free DVR facility, please note that we are no longer able to support this part of our service for free. If you wish to continue using the DVR feature beyond the free hour, please subscribe to a suitable DVR package. Subscriptions for the DVR service can be found on the lower part of the "Subscriptions" page:

Kind regards,
FilmOn Support Team
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