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Jan
28
Information about current technical outage
Posted by Viktor Kutovyy on 28 January 2021 08:44 AM

Dear Customers,

Due to extremely bad weather conditions, some technical issues may occur.

Our Customer Support Team can reply with a delay.

We apologize for the possible temporary inconvenience. 

Our technical team is doing their best in order to provide an uninterrupted viewing.


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Nov
10
Current error messages when watching recordings
Posted by Liliya Kutovaya on 10 November 2020 08:14 AM

Dear Subscribers,

You currently can get error messages when watching recorded videos.

Our technical team is already doing their best in order to bring the situation back to normal. Recordings shouldn't be affected after fixing and become available for watching with a delay.

We apologise for a temporary inconvenience!

 

Best regards,

FilmOn Team

 


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Oct
2
Recordings in the "accepted" status
Posted by Liliya Kutovaya on 02 October 2020 06:50 AM

Dear Subscribers,

 

We have discovered that there is an unexpectedly big recording queue which has caused an issue with recordings being in the "Accepted" status for a long time.

Our technical  team has already taken appropriate measures, the situation will be back to normal during this day.

Sorry for the temporary inconvenience!

 

Best regards,

FilmOn Customer Support Team

 


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Aug
30
Server's Maintenance
Posted by Liliya Kutovaya on 30 August 2020 11:11 AM

Dear Subscribers,

 

We are currently going through the major server's maintenance and recordings can become available for watching with a delay.

Please, be sure, they are not damaged/lost but more time than usual is required in order to make them ready.

 

Thank you for your patience,

FilmOn Customer Support Team


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Apr
20
Current maintenance
Posted by Liliya Kutovaya on 20 April 2018 10:35 AM

Dear Users,

 

Our technical team is performing the scheduled maintenance at the moment. Some channels may be unavailable.  It will be finished in few hours.

Thank you for your patience.

 

Best regards,

FilmOn TV Team

 


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