Knowledgebase: Account & Subscription
The system doesn't recognise my subscription
Posted by Liliya Kutovaya on 17 December 2014 12:03 PM

1. Check carefully that you are logged in under the correct account. Be sure you are using the email address to which your subscription was allocated.

2. Check your subscriptions page: - if your subscription is active you should see it in the list:

3. Don't forget to switch to HD quality (there are buttons marked SD and HD above the video window, on the right-hand side). Please note that the HD button is always marked "Pay", even if you are subscribed.

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