Knowledgebase
Connection troubleshooting
Posted by Liliya Kutovaya on 07 September 2014 10:51 AM

In order to check your connection in case of freezing/buffering issues we need you to perform the next steps:

1.www.filmon.com/support/check - This tests your connection to FilmOn and gathers playback-relevant data about your client or browser. After this diagnostic check has finished, you will get a result link which looks like http://www.filmon.com/support/checkinfo/XXXX, where XXXX are the numbers. Please, send it back to us. If there is a problem with copypasting, the number at the end of the link will be enough.

2.Connect laptop directly to the router *and* disconnect all other cables connected into any LAN ports (but leave WAN cable connected!).Note, that internet connection will be lost on all devices connected to wifi.

3.Perform the test again

4.Make sure there's no software that may block stream

5.After test is done - reconnect all LAN cables back. (do not touch WAN cable under any circumstances).

Please, send us both results of check tests - in case of wi-fi connection and in case of connection via router.

 www.filmon.com/support/check - This tests your connection to FilmOn and gathers playback-relevant data about your client or browser. After this diagnostic check has finished, you will get a result link which looks like http://www.filmon.com/support/checkinfo/XXXX, where XXXX are the numbers. Please,  send it back to us. If there is a problem with copypasting, the number at the end of the link will be enough.
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