Knowledgebase
Freezing issues
Posted by Anca on 08 November 2010 01:57 PM

Freezing

Things that will cause Freezing usually are:

    1) CPU. Decompressing and rendering the video takes a moderate amount of CPU
 power and some video processing power. Running the  FilmOn player takes up very little CPU(<10%). When your machine
 does not render such video properly, it may very well be on account of a 
slow CPU or slow video card.

    2) Wifi, which many of our viewers enjoy, can have transmission issues, just like a radio. And a bad connection will mean bad viewing. Unfortunately there is nothing we can do to change this, but you can reposition the Wifi device or get a higher quality Wifi to get a better wireless connection.

    3) Overbooking. We have run some tests and unsurprisingly, customers with higher speed connections are also happier with FilmOn’s quality. As not all providers are equal, some network providers may be congested sometimes. If your problems persist, notify your provider.

You can verify your bandwidth by connecting to http://speedtest.net and measure the available bandwidth. Please try to check this at different times of the day sto show any fluctuations in Broadband speed. If you experience freezing at certain times of the day you should try and run the test at that time and check to see if you get the same problem with all channels. Please ensure you are using latest player version available at www.filmon.com

A low speed option is available for users with lower broadband speed - generally between 1.5Mb/s and 2Mb/s. Minimum reccomended 1.5 Mb/s.

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