<![CDATA[FilmOn.com]]> <![CDATA[Can I retrieve recordings after deleting them?]]> No, all recorded programs are nonrecoverable after deletion.

]]> <![CDATA[Can I watch one show and record another at the same time?]]> Yes, you can.

Start recording a show/shows (or schedule for recording) – follow the instructions for your device http://support.111pix.com/index.php?/Default/Knowledgebase/Article/View/10/8/how-to-record.

You can watch the same or any other channel while the show/s is/are being recorded.

]]> <![CDATA[Do programs get recorded according to the exact start and end tim...]]> All recordings have an extra 5 minutes before and after the actual scheduled time to avoid any cut-offs that may happen due to any fluctuations in the channel's schedule.

]]> <![CDATA[Failed recording. What should I do?]]> If the recording of a scheduled programme has failed, please email support@filmon.com or submit a ticket on http://support.111pix.com/ with the following information:

  1. Channel name
  2. Programme name
  3. Programme date/time
]]> <![CDATA[How long are recordings saved for?]]> Recordings will be deleted automatically during 1 week after the subscription expiration date.

]]> <![CDATA[How to record in FilmOn HDi Desktop Player]]> Please make sure you are logged in to your account.

To record in real-time:

Click on "Start Recording" round button on the right bottom side of the player (next to a volume adjuster).

If recording started successfully the button will trun red from grey and there will also be a round red blinking button at the top of a player.
Press red button or "Ctrl+r" to exit from recording mode. Current channel will be restarted.

To schedule a future recording:

Click on a channel from the list of channels on the right side. Go to TV Guide tab right above the channels list. You will see a list of programs scheduled for this channel with a check box next to each program. Click in the box to schedule a recording.

To view previously recorded items - click on recording manager button above the channel list (camera symbol) and choose a recorded show.

When you record via HDi Player, recorded files are stored in a default folder on your computer (User/Videos), but if you wish to change the file Go to View->Preferences in top menu, choose tab "Record", then "Store Record files To" : [ directory] - Change this to store recordings in your desired file. Player will automatically store NEW recordings in this folder.

You can also use VLC VideoLan Player or MediaPlayerClassic to watch this recordings (just open containing folder, and double-lclick on a video file).


]]> <![CDATA[Recording, watching and deleting recorded programs on iPhone/iPad...]]> If you are using an iOS device that runs iOS 8.0 or newer
 
Please use the latest FilmOn TV application - FilmOn Live Television 2.0.39
 

Recording a program or scheduling a future recording 

Please, note, that you need to be logged in under your account first.

1.Go to the  "Live TV" Section  and choose  any channels' group. You will see the list of channels on the right side

2.Tap the "tv guide " button

3.Tap any program you wish to record and then tap the "Rec" button

Watching recordings

1.Tap the "profile/user" icon

2.Choose the recordings section

3.Choose a program which you wish to watch.

In order to close the recording, swipe diagonally to the right corner

Deleting recordings:

Deleting recordings:

1.Tap the "profile/user" icon

2.Choose the recordings section

3.Tap the "Select" button in the upper right corner

4.Tap/choose a program you wish to delete

5.Tap the "Trash" button on the upper red panel

If you are using an iOS device that runs older versions

Please use our mobile website: www.filmon.com/mobile

  1. Recording a program or scheduling a future recording – find a channel by typing it's name in the search box on the top right corner or click on channels' groups to open channels lists and find the channel. Click on TV Guide and DVR link right under the channel's name. You will be taken to TV Guide page where you can find a program you want to record and then click on a white box with a red round botton on the right - the program will be scheduled for recording.
  2. Playing recorded show. Click on the Recordings from the menu on the top left corner. You will see a list of recorded programs. Click on the "tap to play button" under a recorded program to play it.
  3. Deleting recorded program. Click on the small white box on the right side from the programs name (see how to find it above in "Playing recorded show"). You will be asked to confirm deletion of the program and by clicking yes, the program will be deleted.
]]> <![CDATA[Recording, watching and deleting recorded programs on www.filmon....]]> 1. Recording programmes in real-time or scheduling for future recording:

Find a channel in the list of channels on the left side by typing its name in the seach box on the top or simply scrolling down through the list. Click on TV Guide button on the right side of the channel's name. Scroll to the program you wish to record and press the "Record Show" button. The program will be recorded and you can access it in the "Recordings" section on the FilmOn website. 

2. Watching recordings:

1. Go to your recordings page: www.filmon.com/my/recordings
You will see information about your DVR space and a list of your recordings below. If the square icon to the left of the programme name has a green color, it's ready for playback and download. If it has a blue color, it has been scheduled but not yet recorded.

2. Move your mouse to the programme you want to watch and the "Play" button will appear.

3. Deleting recordings

Press the arrow down button on the right edge of the recording entry and you will see a drop-down menu:



Left-click the "Delete video" button to delete the program from your list of recordings.

]]> <![CDATA[What happens when I run out of DVR space?]]> There are two options to get more space for recording:

  1. You can delete watched recordings to re-use the space.
  2. You can purchase extra DVR space if you do not want to delete recorded shows. Here you can find different DVR subscriptions that can suit your needs:  http://www.filmon.com/subscriptions

Please note that for the 1 hours of free DVR space received upon registering your account, all recordings stored on our servers will be deleted automatically after 30 days. 

For customers that have subscribed to a DVR package, recordings will be stored for 30 days after DVR subscription expiry but will be available indefinitely while a DVR subscription is active.

]]> <![CDATA[Why do my DVR programs get cut off or wrong programs record?]]> Recordings may cut off short or wrong programs can be recorded for the number of reasons. Most often it happens when actual channel’s programming is shifted during the day (that is a normal practice – programs can be a few minutes off during the day because of ongoing changes/technical issues/emergency programming/etc.)

If you experience cut offs that are longer than a few minutes (or a different program was recorded), please send us a ticket on our support portal to http://support.111pix.com/ with the following information:

  1. What device are you using?
  2. Which channel and which program was recorded short and when?
  3. Has it ever happen before or this is a first time you experienced this?

Your answers will help us faster find a cause and a solution to the problem. 

Thank you!

]]>