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<title><![CDATA[FilmOn.com]]></title>
<link><![CDATA[https://support.111pix.com/]]></link>
<description />
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<item>
<title><![CDATA[Can I use my subsciption on multiple devices?]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/93]]></link>
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<pubDate><![CDATA[Wed, 17 Dec 2014 12:04:59 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Yes, after subscribing you can use the subscription on all your devices. You need to be sure that they meet our technical devices, and we have the officially developed solutions
Note that you need to use the email address to which your subscription was a...]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">Yes, after subscribing you can use the subscription on all your devices. You need to be sure that they meet our technical devices, and we have the officially developed solutions</span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">Note that you need to use the email address to which your subscription was allocated as your username.</span></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Difference between DVR and HQ packages]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/94]]></link>
<guid isPermaLink="false"><![CDATA[f4b9ec30ad9f68f89b29639786cb62ef]]></guid>
<pubDate><![CDATA[Wed, 17 Dec 2014 12:05:41 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Subscribing to our HQ packages allows watching &nbsp;live channels in HQ quality and without adverts.DVR packages provide you with additional hours for the recording of your favorite programmes (additional DVR space).]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">Subscribing to our HQ packages allows watching &nbsp;live channels in HQ quality and without adverts.<br /></span><span style="font-family: 'times new roman', times; font-size: medium;">DVR packages provide you with additional hours for the recording of your favorite programmes (additional DVR space).</span></p>]]></content:encoded>
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<title><![CDATA[How to cancel my subscription?]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/69]]></link>
<guid isPermaLink="false"><![CDATA[14bfa6bb14875e45bba028a21ed38046]]></guid>
<pubDate><![CDATA[Tue, 26 Nov 2013 02:32:45 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[If you paid with a Credit/Debit card:
Open www.filmon.com in browser, login and then go to http://www.filmon.com/my/orders page. Once you are there, find your most recent order number, click on it and click on Cancel button that will pop up. If the butto...]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;"><strong><span style="text-decoration: underline;">If you paid with a Credit/Debit card:</span></strong></span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">Open <a href="http://www.filmon.com/">www.filmon.com</a> in browser, login and then go to <a href="http://www.filmon.com/my/orders">http://www.filmon.com/my/orders</a> page. Once you are there, find your most recent order number, click on it and click on Cancel button that will pop up. If the button becomes grey and un-clickable, it means you have successfully canceled your subscription. Note, you will be able to use it until the next billing date but will not be charged again. No pro-rated refunds apply.</span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;"><strong><span style="text-decoration: underline;">If you paid with PayPal:</span></strong></span></p>
<p><strong><span style="font-family: 'times new roman', times; font-size: medium;">OPTION 1:</span></strong></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">Log in to your PayPal account.</span><br /><span style="font-family: 'times new roman', times; font-size: medium;"> Click Profile near the top of the page.</span><br /><span style="font-family: 'times new roman', times; font-size: medium;"> Select My money.</span><br /><span style="font-family: 'times new roman', times; font-size: medium;"> In the 'My pre-approved payments' section, click Update.</span><br /><span style="font-family: 'times new roman', times; font-size: medium;"> Select the merchant whose agreement you want to cancel and click Cancel.</span><br /><span style="font-family: 'times new roman', times; font-size: medium;"> Click Cancel Profile to confirm your request.</span></p>
<p><strong><span style="font-family: 'times new roman', times; font-size: medium;">OPTION 2:</span></strong></p>
<p>Log into your paypal account<br />Click the cog wheel at the top right<br />Click Payments, then click preapproved payments. <br />Select the seller whose agreement you want to cancel and click Cancel.<br />Click Cancel Profile to confirm your request.</p>
<p><span style="font-family: 'times new roman', times; font-size: medium;"><strong><span style="text-decoration: underline;">If you paid with iTunes:</span></strong></span></p>
<ol>
<li><span style="font-family: 'times new roman', times; font-size: medium;">From your device's Home screen, tap&nbsp;<strong>App Store</strong>.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Tap&nbsp;<strong>Featured</strong>&nbsp;at the bottom of the screen.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Scroll to the bottom of the page.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Tap the&nbsp;<strong>Apple ID</strong>&nbsp;button in the lower-left corner. (If you are not signed in, tap the&nbsp;<strong>Sign In</strong>&nbsp;button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the&nbsp;<strong>Apple ID</strong>&nbsp;button.)</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Tap the&nbsp;<strong>View Apple ID</strong>&nbsp;button.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Enter your password and tap OK.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">From the main account page, scroll down and tap&nbsp;<strong>Manage App Subscriptions</strong>. If you don't have app subscriptions this button will not be displayed.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">You'll then be taken to your App Subscriptions page.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">From your Manage App Subscription page, choose an app subscription. &nbsp;</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Tap the subscription category for which you want to disable auto-renewal.&nbsp;</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Tap On to toggle the switch to Off.</span></li>
</ol>]]></content:encoded>
</item>
<item>
<title><![CDATA[How to reactivate a suspended recurring subscription in PayPal]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/51]]></link>
<guid isPermaLink="false"><![CDATA[2838023a778dfaecdc212708f721b788]]></guid>
<pubDate><![CDATA[Thu, 31 Oct 2013 20:21:03 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[
Log in to your PayPal account.&nbsp;
Click the Gear&nbsp;near the top right of the page.&nbsp;
Click Payments.&nbsp;
Click&nbsp;"Manage pre-approved payments".
Click the name of the customer whose profile you want to reactivate.&nbsp;
Click Reactiv...]]></description>
<content:encoded><![CDATA[<ol start="1">
<li>Log in to your PayPal account.&nbsp;</li>
<li>Click the <strong>Gear</strong>&nbsp;near the top right of the page.&nbsp;</li>
<li>Click <strong>Payments</strong>.&nbsp;</li>
<li>Click&nbsp;"Manage pre-approved payments".</li>
<li>Click the name of the customer whose profile you want to reactivate.&nbsp;</li>
<li>Click <strong>Reactivate</strong>.</li>
</ol>]]></content:encoded>
</item>
<item>
<title><![CDATA[I forgot my password. How can I reset it?]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/66]]></link>
<guid isPermaLink="false"><![CDATA[3295c76acbf4caaed33c36b1b5fc2cb1]]></guid>
<pubDate><![CDATA[Sat, 23 Nov 2013 00:12:59 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[You can only reset a password through Filmon.com website (for security purposes).
Go to www.filmon.com&nbsp;. You will see the white panel with navigation button on the left side.
Press the login button:&nbsp;

Choose the option "forgot password"
Sub...]]></description>
<content:encoded><![CDATA[<p>You can only reset a password through Filmon.com website (for security purposes).</p>
<p>Go to <a href="http://www.filmon.com">www.filmon.com</a>&nbsp;. You will see the white panel with navigation button on the left side.</p>
<p>Press the login button:&nbsp;</p>
<p><img src="https://gyazo.com/d6541283c8f11a98a83225af5935a32c.png" alt="" width="1200" height="659" /></p>
<p>Choose the option "forgot password"</p>
<p>Submit your registered account/email on filmon in the field "Your email".&nbsp;</p>
<p>Another way to get a password reminder is to visit the page&nbsp;<a href="http://www.filmon.com/user/remind">http://www.filmon.com/user/remind</a></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[I need a refund. How do I get it?]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/72]]></link>
<guid isPermaLink="false"><![CDATA[32bb90e8976aab5298d5da10fe66f21d]]></guid>
<pubDate><![CDATA[Wed, 27 Nov 2013 00:54:07 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Refunds are only issued in cases where FilmOn TV was not able to deliver services as promised by its own fault. In all other cases customers are responsible for their purchases and are not eligible for refunds.&nbsp;Please note that, as per our Terms and ...]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">Refunds are only issued in cases where FilmOn TV was not able to deliver services as promised by its own fault. In all other cases customers are responsible for their purchases and are not eligible for refunds.&nbsp;Please note that, as per our Terms and Conditions, no refunds or credit will be issued for unused period or partial months.&nbsp;Customers are responsible for the cancellation of any unwanted payments. If you wish to cancel any further payments, please refer to the instructions on cancelling, which can be found here:&nbsp;<a href="http://support.111pix.com/index.php?/Default/Knowledgebase/Article/View/69/2/how-to-cancel-my-subscription">http://support.111pix.com/index.php?/Default/Knowledgebase/Article/View/69/2/how-to-cancel-my-subscription</a></span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">If you purchased your subscription via iTunes/App Store, you will need to contact them directly and ask for the refund.</span></p>
<p><span style="text-decoration: underline; font-family: 'times new roman', times; font-size: medium;"><strong>iTunes:&nbsp;</strong></span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">Please go to: <a href="http://www.apple.com/support/itunes/contact/">www.apple.com/support/itunes/contact/</a> and email them through the site. Someone will contact you within 48 hours. Please have the following information ready:</span></p>
<ul>
<li><span style="font-family: 'times new roman', times; font-size: medium;">the correct Apple ID account that this affects</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">detailed information- app name</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">app price</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">web order number (this is very important)</span></li>
</ul>
<p><span style="font-family: 'times new roman', times; font-size: medium;">You can see your iTunes Store purchase history and order numbers by following the directions here: <a href="http://support.apple.com/kb/HT2727">http://support.apple.com/kb/HT2727</a></span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">If you purchased your subscription with your credit/debit card or via PayPal, please submit a ticket in our support portal with your name, email address and a reason for the refund request at&nbsp;<a href="http://support.111pix.com/">http://support.111pix.com/</a></span></p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[I remember my password but still cannot log in]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/67]]></link>
<guid isPermaLink="false"><![CDATA[735b90b4568125ed6c3f678819b6e058]]></guid>
<pubDate><![CDATA[Sat, 23 Nov 2013 00:14:47 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Please submit a ticket with your user name and a password you are trying to use on our support portal: http://support.111pix.com/]]></description>
<content:encoded><![CDATA[<p>Please submit a ticket with your user name and a password you are trying to use on our support portal: <a href="http://support.111pix.com/">http://support.111pix.com/</a></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Payment methods supported by FilmOn]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/68]]></link>
<guid isPermaLink="false"><![CDATA[a3f390d88e4c41f2747bfa2f1b5f87db]]></guid>
<pubDate><![CDATA[Tue, 26 Nov 2013 01:56:12 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Credit/debit cards: Visa, Master Card, American Express and Discover.
Third-party payment systems: PayPal]]></description>
<content:encoded><![CDATA[<p><span style="text-decoration: underline;">Credit/debit cards</span>: Visa, Master Card, American Express and Discover.</p>
<p><span style="text-decoration: underline;">Third-party payment systems</span>: PayPal</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[The system doesn't recognise my subscription]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/91]]></link>
<guid isPermaLink="false"><![CDATA[54229abfcfa5649e7003b83dd4755294]]></guid>
<pubDate><![CDATA[Wed, 17 Dec 2014 12:03:58 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[1. Check carefully that you are logged in under the correct account. Be sure you are using the email address to which your subscription was allocated.
2. Check your subscriptions page: www.filmon.com/my/subscriptions - if your subscription is active you ...]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">1. Check carefully that you are logged in under the correct account. Be sure you are using the email address to which your subscription was allocated.</span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">2. Check your subscriptions page: <a href="http://www.filmon.com/my/subscriptions">www.filmon.com/my/subscriptions</a> - if your subscription is active you should see it in the list:<br /><br /><img style="display: block; margin-left: auto; margin-right: auto;" src="http://i.imgur.com/sCdUelP.png" alt="" width="850" height="115" /></span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">3. Don't forget to switch to HD quality (there are buttons marked SD and HD above the video window, on the right-hand side). Please note that the HD button is always marked "Pay", even if you are subscribed.</span></p>]]></content:encoded>
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<title><![CDATA[When I purchase a subscription package, is it automatically set a...]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/70]]></link>
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<pubDate><![CDATA[Tue, 26 Nov 2013 23:43:26 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Yes, all subscriptions are set as recurring by default, and, unless you cancel it before beginning of the next billing cycle, you will be charged for the next month.]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">Yes, all subscriptions are set as recurring by default, and, unless you cancel it before beginning of the next billing cycle, you will be charged for the next month.</span></p>]]></content:encoded>
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<title><![CDATA[Will I stop getting charged when I uninstall the app?]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Knowledgebase/Article/View/71]]></link>
<guid isPermaLink="false"><![CDATA[e2c420d928d4bf8ce0ff2ec19b371514]]></guid>
<pubDate><![CDATA[Wed, 27 Nov 2013 00:38:36 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[No, your payments do not automatically get cancelled when you uninstall the app. You can keep using your subscription on any other device, e.g. laptop, PC, Mac, Android and iOS devices. If you do not want to use your subscription anymore at all, you need ...]]></description>
<content:encoded><![CDATA[<p><span style="font-family: 'times new roman', times; font-size: medium;">No, your payments do not automatically get cancelled when you uninstall the app. You can keep using your subscription on any other device, e.g. laptop, PC, Mac, Android and iOS devices. If you do not want to use your subscription anymore at all, you need to cancel it in the payment system you purchased it with.</span></p>
<p><span style="font-family: 'times new roman', times; font-size: medium;">Detailed steps to cancel your subscription can be found&nbsp;<span style="color: #0000ee;"><span style="text-decoration: underline;"><a href="http://support.111pix.com/index.php?/Default/Knowledgebase/Article/View/69/2/how-to-cancel-my-subscription">here</a>.</span></span></span></p>]]></content:encoded>
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