<![CDATA[FilmOn.com]]> <![CDATA[Can I watch UK live channels outside UK]]> Yes, you will be able to watch UK live channels worldwide, except the USA and Australia.

]]> <![CDATA[Channel's problems with sound or picture]]> If you are experiencing the problem with sound or picture, please indicate in your ticket:

1. What are you using (the website or the FilmOn HDi player or iOS/Android app)
2. The name of channel and the quality (HD or SD)
]]> <![CDATA[Connection troubleshooting]]> In order to check your connection in case of freezing/buffering issues we need you to perform the next steps:

1.www.filmon.com/support/check - This tests your connection to FilmOn and gathers playback-relevant data about your client or browser. After this diagnostic check has finished, you will get a result link which looks like http://www.filmon.com/support/checkinfo/XXXX, where XXXX are the numbers. Please, send it back to us. If there is a problem with copypasting, the number at the end of the link will be enough.

2.Connect laptop directly to the router *and* disconnect all other cables connected into any LAN ports (but leave WAN cable connected!).Note, that internet connection will be lost on all devices connected to wifi.

3.Perform the test again

4.Make sure there's no software that may block stream

5.After test is done - reconnect all LAN cables back. (do not touch WAN cable under any circumstances).

Please, send us both results of check tests - in case of wi-fi connection and in case of connection via router.

 www.filmon.com/support/check - This tests your connection to FilmOn and gathers playback-relevant data about your client or browser. After this diagnostic check has finished, you will get a result link which looks like http://www.filmon.com/support/checkinfo/XXXX, where XXXX are the numbers. Please,  send it back to us. If there is a problem with copypasting, the number at the end of the link will be enough.
]]> <![CDATA[Do I need to purchase the subscribtion?]]> Currently the channels are in HD quality and without adverts in the box, so you won't need to purchase the HD subscription.

If you wish to record more than 1 hour, you will need to purchase any suitable for you DVR package.

]]> <![CDATA[Freezing issues ]]> Freezing

Things that will cause Freezing usually are:

    1) CPU. Decompressing and rendering the video takes a moderate amount of CPU
 power and some video processing power. Running the  FilmOn player takes up very little CPU(<10%). When your machine
 does not render such video properly, it may very well be on account of a 
slow CPU or slow video card.

    2) Wifi, which many of our viewers enjoy, can have transmission issues, just like a radio. And a bad connection will mean bad viewing. Unfortunately there is nothing we can do to change this, but you can reposition the Wifi device or get a higher quality Wifi to get a better wireless connection.

    3) Overbooking. We have run some tests and unsurprisingly, customers with higher speed connections are also happier with FilmOn’s quality. As not all providers are equal, some network providers may be congested sometimes. If your problems persist, notify your provider.

You can verify your bandwidth by connecting to http://speedtest.net and measure the available bandwidth. Please try to check this at different times of the day sto show any fluctuations in Broadband speed. If you experience freezing at certain times of the day you should try and run the test at that time and check to see if you get the same problem with all channels. Please ensure you are using latest player version available at www.filmon.com

A low speed option is available for users with lower broadband speed - generally between 1.5Mb/s and 2Mb/s. Minimum reccomended 1.5 Mb/s.

]]> <![CDATA[How are affiliate earnings calculated?]]> 1. Contracts with our advertisers are based on a CPM model (cost per thousand impressions) and the CPM varies depending on the territory and demand in that particular territory.

2. We will pay you 33% of the advertising revenue you generate via your app/website minus deductions from gross of 16.5% network charges and 0.45 pence per CPM ad serving costs.

3. You will be able to see reports on all impressions delivered and revenue due to you in your affiliate dashboard's Reports section. Reports become available between 15 and 30 days after the end of the previous month's activity.

4. If you have accumulated over 50GBP in revenue due to you, all you need to do is email us an invoice addressed to FilmOn.TV Ltd showing each month's total earnings as per your reports and we will pay you via Paypal or bank transfer within 30 days.

]]> <![CDATA[How do I embed/Iframe FilmOn content on my Affiliate Service?]]> You can manually grab the embed code for specific live channels and from the Channels Selection Tab.

]]> <![CDATA[How to change a default channel in FilmOn HDi Player?]]> Go to View → Preferences and on the bottom of the page choose a default channel from a drop down menu. 

]]> <![CDATA[How to delete recordings in iOS application ]]>
  • Click on Recordings button on the bottom of the screen 
  • Scroll down to find a recording you want to delete
  • Swipe with a tip of your finger to the right or to the left on a grey field with a name of the recording; a red button Delete will appear – click on it, and your recording will be deleted.
    • ]]>         <![CDATA[How to watch FilmOn on the Android app using Chromecast ]]> 1. Please make sure your Chromecast is connected and available.

    2. Make sure you have the latest version of our "FilmOn Free TV Chromecast DLNA" app installed. You can check the latest version of the app here: https://play.google.com/store/apps/details?id=com.filmon.android.app.yetanotherlivetv

    3. Log in on the app.

    4. Click the "Chromecast" symbol at the top right of the app, next to three vertical dots. A pop up will ask you to connect your device.

    5. Click the name of your Chromecast and it will start playing on your TV. You can change channels while Chromecast is connected and it will show on your TV.

    6. To disable Chromecast, click the "Chromecast" symbol again and a pop-up with a "Disconnect" button will show.

    ]]>         <![CDATA[How to watch FilmOn on your PC browser using Chromecast ]]> 1. Please make sure you have the web browser Google Chrome installed.

    2. Install the Google Cast extension from the Chrome Web Store:
    https://chrome.google.com/webstore/detail/google-cast/boadgeojelhgndaghljhdicfkmllpafd
    (Your extensions are located in the top right of Google Chrome, click the three horizontal lines, then go to "Tools" and "Extensions".)

    3. Go to www.FilmOn.com and log in. In the top right of the browser you will see a symbol for Chromecast which looks like this:

    4. Click your Chromcast name under "Cast this tab to..." and FilmOn will start playing on your TV:

    5. To stop casting on your TV, click the "Chromecast" symbol in your browser and select "Stop casting":

     

    ]]>         <![CDATA[I was charged a different amount than it was shown when I was pur...]]> Our credit/debit card processing agents are based in the US and therefore charge USD equivalent of the 14.95 EURO subscription price - this may therefore be related to a fluctuation in the currency exchange.

    In order to avoid such issues going forward, you can process a card payment using Paypal. Select to checkout with Paypal and, once re-directed to the Paypal website, click the "Don’t have a PayPal account? Pay using your credit or debit card" link below the Login boxes.

    ]]>         <![CDATA[iOs app is crashing ]]> <![CDATA[Problems Starting the Player]]> Problems starting the player.

    Symptoms: Player wont startup, just showing splash/FilmOn screen and nothing else.

    Fix:

    1. Close all Filmon HDi player processes running in the background. You can do this using Task Manager (end process name Player.exe) or SysTray icon (right click on hdi icon in system tray, choose 'Exit')
    2. Press Ctrl+Esc, type 'regedit', press enter
    3. On left panel (where sections tree ) select following path: HKEY_CURRENT_USER -> Software -> Filmon.com ->FilmOn HDi Player -> startup
    4. on right panel find variable 'auto_sign_in' and change it to 'false'. Alternatively you can remove entire section 'FilmOn HDi Player' . This will reset all your settings.
    5. Start player. It will be started in guest mode, and when subscription expired - you will be asked for a password.

    Once logged in please click on TV icon at the top of channel list -> Hdi on the next page -> This will display channel list. You can now select any channel you wish to watch.

    ]]>         <![CDATA[Subscription Expired Message ]]>
    Click Login on the top left hand side of player vindow, insert your username and password (as chosed in the account registration process), activate "remember the password" option and click OK. Then go to View-> Preferences and tick Sign in automatically.

    In order to re-set your login following a change of password or user/account:

    Go to View->Preferences and ensure the Sign in automatically box is NOT ticked. Switch off player and back on again. Next to the Help button you will see 2 additional buttons, Login and Register. Please click on Login, disable "remember the password" option and insert your username and password as above. Reactivate "remember the password" option and click OK. Then go back to View-> Preferences and tick Sign in automatically.

    ]]>         <![CDATA[Watching FilmOn TV on Kindle Fire]]> Please, note, that for watching FilmOn TV on Kindle Fire devices you need to have Flash Player installed.

    1. If you have Flash Player installed but it's not enabled, follow these instructions:

    • To enable it, go to any web page.
    • At the bottom of your Kindle Fire display, in the panel where the house icon is located, tap the box with three lines in it:
      This opens settings which are different from those listed when you tap settings at the top of the Kindle.
    • Scroll down to "Flash Player". By default, it is off. Tap it.
    • Choose "Always on" rather than "on demand". You will now see the words "always on" under the Flash Player setting.

    2. If you don't have Flash Player installed:

    Please follow instructions on this page: http://kindlefirelive.com/install-adobe-flash-player-onto-your-kindle-fire/

    ]]>         <![CDATA[Website's problems]]>

    If you are experiencing problem with browser:

    1. Try upgrading your browser or use a different browser - like Firefox or Google Chrome;
    2. Try deleting cache/cookies and then reboot your computer.
    ]]>         <![CDATA[When are revenue reports generated and when do I get paid?]]> Most ad networks that FilmOn works with have finalized and billable numbers starting on the 15th of the following month. Starting then, the FilmOn AdOps Team logs into every advertiser dashboard and pulls their final numbers. All numbers will be in a revenue report and uploaded for display on the reports tab of your Affiliate Dashboard no later than the end of the following month. We will strive to have them available sooner, but sometimes 3rd party advertisers lag and it only takes one to delay the entire report.

    Once you have accumulated at least £50 in generated revenue, you need to send an invoice with your AFFID to affiliates@filmon.com.

    ]]>