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<title><![CDATA[FilmOn.com]]></title>
<link><![CDATA[https://support.111pix.com/]]></link>
<description />
<generator><![CDATA[Kayako fusion v4.71.1]]></generator>
<item>
<title><![CDATA[Current technical outage with scheduling recordings]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/57]]></link>
<guid isPermaLink="false"><![CDATA[72b32a1f754ba1c09b3695e0cb6cde7f]]></guid>
<pubDate><![CDATA[Sun, 07 Mar 2021 08:51:19 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Customers,
&nbsp;
UPDATED: our technical team has resolved this issue, so further recordings won't be affected. If you have any "failed" recordings, please, delete them.
&nbsp;
You can currently experience difficulties with recording programs - they ...]]></description>
<content:encoded><![CDATA[<p><strong>Dear Customers,</strong></p>
<p>&nbsp;</p>
<p><span style="color: #ff0000;"><strong>UPDATED: our technical team has resolved this issue, so further recordings won't be affected. If you have any "failed" recordings, please, delete them.</strong></span></p>
<p>&nbsp;</p>
<p>You can currently experience difficulties with recording programs - they can be in the "accepted" status and not being ready for watching.</p>
<p>Our technical team is already doing their best in order to bring the situation to normal.</p>
<p>&nbsp;</p>
<p>Many thanks for your understanding.</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn Customer Support Team</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Information about current technical outage]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/56]]></link>
<guid isPermaLink="false"><![CDATA[9f61408e3afb633e50cdf1b20de6f466]]></guid>
<pubDate><![CDATA[Thu, 28 Jan 2021 08:44:34 +0000]]></pubDate>
<dc:creator><![CDATA[Viktor Kutovyy]]></dc:creator>
<description><![CDATA[Dear Customers,
Due to extremely bad weather conditions,&nbsp;some technical issues&nbsp;may occur.
Our Customer Support&nbsp;Team can reply with a delay.
We apologize for the possible temporary inconvenience.&nbsp;
Our technical team is doing their best ...]]></description>
<content:encoded><![CDATA[<p><strong>Dear Customers</strong>,</p>
<p>Due to extremely bad weather conditions,&nbsp;some technical issues&nbsp;may occur.</p>
<p>Our Customer Support&nbsp;Team can reply with a delay.</p>
<p>We apologize for the possible temporary inconvenience.&nbsp;</p>
<p>Our technical team is doing their best in order to provide an uninterrupted&nbsp;viewing.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Server's Maintenance]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/53]]></link>
<guid isPermaLink="false"><![CDATA[d82c8d1619ad8176d665453cfb2e55f0]]></guid>
<pubDate><![CDATA[Sun, 30 Aug 2020 11:11:54 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Subscribers,
&nbsp;
We are currently going through the major server's maintenance and recordings can become available for watching with a delay.
Please, be sure, they are not damaged/lost but more time than usual is required in order to make them rea...]]></description>
<content:encoded><![CDATA[<p><strong>Dear Subscribers,</strong></p>
<p>&nbsp;</p>
<p>We are currently going through the major server's maintenance and recordings can become available for watching with a delay.</p>
<p>Please, be sure, they are not damaged/lost but more time than usual is required in order to make them ready.</p>
<p>&nbsp;</p>
<p>Thank you for your patience,</p>
<p>FilmOn Customer Support Team</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Current maintenance]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/51]]></link>
<guid isPermaLink="false"><![CDATA[2838023a778dfaecdc212708f721b788]]></guid>
<pubDate><![CDATA[Fri, 20 Apr 2018 10:35:31 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
&nbsp;
Our technical team is performing the scheduled maintenance at the moment. Some channels may be unavailable.&nbsp; It will be finished in few hours.
Thank you for your patience.
&nbsp;
Best regards,
FilmOn TV Team
&nbsp;]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>&nbsp;</p>
<p>Our technical team is performing the scheduled maintenance at the moment. Some channels may be unavailable.&nbsp; It will be finished in few hours.</p>
<p>Thank you for your patience.</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn TV Team</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Required information for account/billing queries]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/50]]></link>
<guid isPermaLink="false"><![CDATA[c0c7c76d30bd3dcaefc96f40275bdc0a]]></guid>
<pubDate><![CDATA[Fri, 19 Jan 2018 08:49:04 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
We are getting a big number of incoming emails after the service is back.
In order to let us help with account/billing queries, please, provide the information about your paid FilmOn account and your payment in the ticket/email sent to us.
We ...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>We are getting a big number of incoming emails after the service is back.</p>
<p>In order to let us help with account/billing queries, please, provide the information about your paid FilmOn account and your payment in the ticket/email sent to us.</p>
<p>We will appreciate, if you provide the following:</p>
<p>1.An email associated with your paid FilmOn account</p>
<p>2.Order ID or 4 last digits of the credit card if you choose this type of payment</p>
<p>3.Transaction ID or your PayPal account/email if you paid via PayPal.</p>
<p>&nbsp;</p>
<p>Thank you in advance,</p>
<p>FilmOn Customer Support</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Unexpected technical issue.]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/48]]></link>
<guid isPermaLink="false"><![CDATA[642e92efb79421734881b53e1e1b18b6]]></guid>
<pubDate><![CDATA[Wed, 17 Jan 2018 06:05:25 +0000]]></pubDate>
<dc:creator><![CDATA[Gallina Valchuck]]></dc:creator>
<description><![CDATA[Dear Users!
We sincerely apologize for this great inconvenience.
An implementing of the USA Network has affected our service and we couldn't contact you.
Unfortunately,&nbsp; it was unexpected. We will be doing our best in order to reply emails in the que...]]></description>
<content:encoded><![CDATA[<p>Dear Users!</p>
<p>We sincerely apologize for this great inconvenience.</p>
<p>An implementing of the USA Network has affected our service and we couldn't contact you.</p>
<p>Unfortunately,&nbsp; it was unexpected. We will be doing our best in order to reply emails in the queue.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Recordings being in the &quot;accepted&quot; status too long]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/46]]></link>
<guid isPermaLink="false"><![CDATA[d9d4f495e875a2e075a1a4a6e1b9770f]]></guid>
<pubDate><![CDATA[Sun, 15 Oct 2017 09:11:07 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
&nbsp;
We sincerely apologize for this inconvenience caused by a huge recording queueAll scheduled programs will be accessible for watching. Our technical team is doing their best to speed up the proccess .
Best regards,
Filmon Customer Suppor...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>&nbsp;</p>
<p>We sincerely apologize for this inconvenience caused by a huge recording queue<br />All scheduled programs will be accessible for watching. Our technical team is doing their best to speed up the proccess .</p>
<p>Best regards,</p>
<p>Filmon Customer Support Team</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[To the attention of FilmOn users]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/45]]></link>
<guid isPermaLink="false"><![CDATA[6c8349cc7260ae62e3b1396831a8398f]]></guid>
<pubDate><![CDATA[Fri, 18 Aug 2017 15:05:53 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
Please note, that currently, the Customer Support Department is open Monday-Friday.
We can't reply to your questions 24/7 at the moment but will be doing our best to reply in the queue.
&nbsp;
Best regards,
FilmOn Customer Support
&nbsp;
&nbsp...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>Please note, that currently, the Customer Support Department is open Monday-Friday.</p>
<p>We can't reply to your questions 24/7 at the moment but will be doing our best to reply in the queue.</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn Customer Support</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[New  FilmOn iOS app version 2.0.39 is released.]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/44]]></link>
<guid isPermaLink="false"><![CDATA[f7177163c833dff4b38fc8d2872f1ec6]]></guid>
<pubDate><![CDATA[Thu, 20 Jul 2017 14:53:53 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
&nbsp;
We are glad to let you know, that we have released the new version of our app for iOS devices.
The latest version 2.0.39 can be downloaded and installed now from the Apple Store:&nbsp;https://itunes.apple.com/app/filmon-free-live-televi...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>&nbsp;</p>
<p>We are glad to let you know, that we have released the new version of our app for iOS devices.</p>
<p>The latest version 2.0.39 can be downloaded and installed now from the Apple Store:<a href="https://itunes.apple.com/app/filmon-free-live-television/id994645555">&nbsp;https://itunes.apple.com/app/filmon-free-live-television/id994645555</a></p>
<p>The function of "Favorites" was implemented. Create your own favorites list by tapping a star icon on a channel page.</p>
<p>Now you can enjoy the new full-screen TV Player with the&nbsp;1-click switch between your Favorite Channels!</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn TV Team</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Suspension of the Wimbledon 2017 broadcast]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/43]]></link>
<guid isPermaLink="false"><![CDATA[17e62166fc8586dfa4d1bc0e1742c08b]]></guid>
<pubDate><![CDATA[Fri, 07 Jul 2017 07:45:32 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
&nbsp;
We regret to inform you, that&nbsp;due to a copyright conflict with other broadcasters we're unable to show any competitions of Wimbledon 2017 on FilmOnTV.
We just received notice from the content holder.
The respective channels will be...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>&nbsp;</p>
<p>We regret to inform you, that&nbsp;due to a copyright conflict with other broadcasters we're unable to show any competitions of Wimbledon 2017 on FilmOnTV.</p>
<p>We just received notice from the content holder.</p>
<p>The respective channels will be blocked for viewers for the duration of the matches.</p>
<p>&nbsp;</p>
<p>Apologies for the inconvenience!</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn TV Team</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[To the attention of the users with hotmail registered mailboxes]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/42]]></link>
<guid isPermaLink="false"><![CDATA[a1d0c6e83f027327d8461063f4ac58a6]]></guid>
<pubDate><![CDATA[Mon, 19 Jun 2017 15:03:20 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
&nbsp;
We have mentioned, that emails are not delivered to hotmail.com registered mailboxes.
You need to add mailer@filmon.com and support@111pix.com to your approved senders in your mail accounts.
You can also contact us via the live chat :)
...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>&nbsp;</p>
<p>We have mentioned, that emails are not delivered to hotmail.com registered mailboxes.</p>
<p>You need to add mailer@filmon.com and support@111pix.com to your approved senders in your mail accounts.</p>
<p>You can also contact us via the live chat :)</p>
<p>&nbsp;</p>
<p>Best regards,</p>
<p>FilmOn Customer Support Team</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Changes in providing free service]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/41]]></link>
<guid isPermaLink="false"><![CDATA[3416a75f4cea9109507cacd8e2f2aefc]]></guid>
<pubDate><![CDATA[Mon, 01 May 2017 21:43:57 +0000]]></pubDate>
<dc:creator><![CDATA[Gallina Valchuck]]></dc:creator>
<description><![CDATA[Dear Users,
We have made some changes to our services.&nbsp; Many if not most of our services remain free. &nbsp;Others require a modest subscription.
They were necessary to maintain the platform.&nbsp; There are significant costs needed to make these cha...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>We have made some changes to our services.&nbsp; Many if not most of our services remain free. &nbsp;Others require a modest subscription.</p>
<p>They were necessary to maintain the platform.&nbsp; There are significant costs needed to make these channels conveniently available on a variety of devices, and with added &nbsp;DVR services, so the subscription charge is there to allow us as a business to provide this consumer convenience. However, the vast majority of the content remains free of charge.</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[New version of iOs app is out]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/38]]></link>
<guid isPermaLink="false"><![CDATA[a5771bce93e200c36f7cd9dfd0e5deaa]]></guid>
<pubDate><![CDATA[Fri, 04 Nov 2016 10:09:16 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
We are glad to let you know, that we have released a new version of our iOs app. Your app will be updated automatically. If you are still using the old version, please, update to the latest one.
Premium movies/ TV shows section added. Enjoy ou...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>We are glad to let you know, that we have released a new version of our iOs app. Your app will be updated automatically. If you are still using the old version, please, update to the latest one.</p>
<p>Premium movies/ TV shows section added. Enjoy our new user interface.</p>
<p>We will appreciate, if you take your time to rate us.</p>
<p>Enjoy using FilmOn!</p>
<p>&nbsp;</p>
<p>Have a great Friday,</p>
<p>FilmOn TV Team</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[The FOTV channel is now live on ROKU]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/37]]></link>
<guid isPermaLink="false"><![CDATA[a5bfc9e07964f8dddeb95fc584cd965d]]></guid>
<pubDate><![CDATA[Tue, 01 Nov 2016 10:59:20 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Users,
We are so glad to inform you that the FOTV channel (which include the entire FilmOn Live and On Demand app) is now live on ROKU. If you have a Roku box, please go to the NEW channels section and add it to "YOUR CHANNELS" for easy access and ch...]]></description>
<content:encoded><![CDATA[<p>Dear Users,</p>
<p>We are so glad to inform you that the FOTV channel (which include the entire FilmOn Live and On Demand app) is now live on ROKU. If you have a Roku box, please go to the NEW channels section and add it to "YOUR CHANNELS" for easy access and check it out! It's a great way to watch your FilmOn channels on the big screen in your home. If you have a paid subscription, you'll also be able to access our Pay TV channels.</p>
<p>We will be happy if you rate us.</p>
<p>Enjoy using FilmOn and have a great week!</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Suspension of the Paralympics Games 2016 broadcast]]></title>
<link><![CDATA[https://support.111pix.com/index.php?/Default/News/NewsItem/View/36]]></link>
<guid isPermaLink="false"><![CDATA[19ca14e7ea6328a42e0eb13d585e4c22]]></guid>
<pubDate><![CDATA[Mon, 05 Sep 2016 10:53:55 +0000]]></pubDate>
<dc:creator><![CDATA[Liliya Kutovaya]]></dc:creator>
<description><![CDATA[Dear Customers,
We are sorry to inform you that due to a copyright conflict with other IOC-licensed broadcasters we're unable to show any competitions of the Paralympic Games 2016 (September 7th-18th) on FilmOn.
The respective channels will be blocked for...]]></description>
<content:encoded><![CDATA[<p>Dear Customers,</p>
<p>We are sorry to inform you that due to a copyright conflict with other IOC-licensed broadcasters we're unable to show any competitions of the Paralympic Games 2016 (September 7th-18th) on FilmOn.</p>
<p>The respective channels will be blocked for viewers for the duration of the matches.</p>
<p>We apologize for the inconvenience!</p>]]></content:encoded>
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