If you are experiencing any issues with the Android/iOS app, please try these steps:

1. Reboot your WiFi router.

2. Reinstall the app and reboot your device.

3. Test the mobile website www.filmon.com/mobile in your Android or iOS browser app (e.g. Chrome or Safari).

If this doesn't help, please submit a ticket specifying your issue and include the results of the following test:

1. Open www.filmon.com/support/check in your browser app.

2. After this diagnostic check has finished, you will get a result link which looks like this: www.filmon.com/support/checkinfo/XXXXX  - where XXXXX stands for the result number.

3. Please send the link or the five digit result number back to us.